12/12/2023 0 Comments Web webex teams![]() Edholm said he and Kelly could not confirm if Teams can be deployed on premises in a local Azure data center.Ĭontact center is another area where the three vendors diverge. Microsoft and Zoom secure all operational data and metadata entirely in the cloud. Cisco enables organizations to control data themselves with a Webex node deployment that can run on premises, Edholm said. This area of security is where Cisco has an edge over Microsoft and Zoom. While Zoom meeting recordings can be stored locally, shared files are stored entirely in the cloud, which means organizations need to have trust in Zoom to manage storage for them, he said. Microsoft and Cisco enable organizations to store content locally and in the cloud. This is an area of significant differentiation, Edholm said. Webex users, for instance, can apply security policies to internal and external users, as security rules can be applied down to an individual user. ![]() But, Edholm said, Cisco offers more nuance. All three vendors offer levels of security for the overall organization and for guest users, such as disabling chat in meetings and limiting features for guest users. Zoom, organizations should pay attention to three areas of security where the vendors diverge, Edholm said. All three vendors address basic meeting and operational security in similar ways. But there may be some interesting use cases for Zoom virtual reality." Comparing security controlsĬertain security threats can pose problems for UCaaS platforms, including meeting disruption, eavesdropping and data theft. But Kelly said he wasn't sure how useful VR would be for most meetings. VR meetings can provide a more immersive experience with avatars that can move around a virtual environment and interact with collaboration features, like whiteboards. Zoom is also placing bets on virtual reality (VR) for hybrid meetings through an integration with Facebook's VR workspace, Horizon Workrooms, set to launch next year. Zoom offers Smart Gallery for meeting layout customization and supports live language interpretation for up to 20 simultaneous language audio channels. Cisco's acquisition of Slido has also boosted meetings within Webex by integrating Slido's audience engagement capabilities, such as quizzes, surveys and polls, he said. Meeting participants can also use the Webex virtual assistant to take notes during a meeting and provide meeting transcriptions and closed captioning. Microsoft enhanced Teams layouts to support hybrid meeting equity. Microsoft and Zoom take a more back-end approach by using APIs to enable compatible devices, such as cameras from Neat and Poly, to track people's movement and adjust their on-camera appearance. Cisco takes advantage of its video hardware by using AI in cameras to detect facial images and display attendees in a uniform fashion. One aspect all three vendors are addressing is intelligent framing so remote and in-room meeting participants look the same on camera. The challenge for UCaaS providers is to ensure equity between remote and meeting room attendees, Kelly said. Supporting hybrid video meetingsĮven as employees return to the office, most meetings will have remote participants. Zoom to help IT decision-makers understand which platform is right for their business. "As you look at communications and collaboration going forward, it's important to think about where the companies are, where they're focused and what's best for the different parts of your business," said Phil Edholm, president of PKE Consulting.Īt Enterprise Connect, Edholm and Brent Kelly, president of KelCor, Inc., took a deep dive into the key features of Teams vs. But they differ in their approaches to supporting major collaboration needs, which organizations must keep top-of-mind as they evaluate the platforms. The pandemic drove all three vendors to innovate quickly and add popular features, from virtual backgrounds to enhanced security. In that case, many companies will evaluate Microsoft Teams, Webex by Cisco and Zoom. The decision for IT leaders is which UCaaS platform will best support their business. But now that organizations are no longer in survival mode, they can take a more strategic approach to their communication workflows as they plan for remote and hybrid work in the post-pandemic workplace.
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